Stayntouch, the global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, has announced a partnership with Leisure Hotels & Resorts, a leading comprehensive hospitality management company that is focused on upscale destination markets and unique independent brands. Stayntouch will now provide their adaptable property management system to four Leisure Hotels facilities in the Midwest and Mountains, with a total of 469 rooms.
Leisure Hotels & Resorts is an established leader in the hospitality management industry, with a combined 175 years of expertise in the industry. The company now manages 24 hotels, resorts, and restaurants around the United States. Prior to implementing Stayntouch, Leisure implemented a traditional desktop-based property management system that was difficult to use and forced employees to work at the front desk. Leisure Hotels & Resorts picked Stayntouch because they required a scalable platform that could provide a digital welcome experience for visitors while also delivering an intuitive and mobile user interface to streamline operations and enable employees to communicate with guests wherever they were on the property.
“Our previous platform was constrained by a lack of flexibility and we are pleased to add Stayntouch, which provides us flexibility, ease-of-use, and mobile accessibility,” said Chrissy Marz, General Manager at Leisure Hotels & Resorts. “The PMS integrated seamlessly with our CRS, and the mobile design allows our guests to check-in using their smartphone, while delivering remote access to our staff both on and off property. Stayntouch’s intuitive interface is also a major asset: We have a diverse team that includes people who are new to the business, as well as veteran hoteliers who spent their entire career with older systems. The fact that we can train everyone on a new module within a few hours allows our staff to execute across the board and maintain an elevated standard of service.”
Michael Heflin, Chief Revenue Officer at Stayntouch, said, “Leisure Hotels & Resorts embodies a culture of impeccable service and guest focus that compliments the core values of Stayntouch and drives our offerings. We are delighted to partner with Leisure Hotels to deliver technology solutions that unburden hotel staff and reimagine the guest experience. We’re happy that our PMS is able to amplify the service experience across Leisure Hotels by streamlining employee training, facilitating seamless on and off-property management and enhancing the guest welcome and departure experience.”
Information on Leisure Hotels & Resorts
Tourism management firm, Leisure Hotels & Resorts manages everything from hotels and resorts to distressed properties, homeowners associations, development, and restaurant management. They provide comprehensive management services for independent resort operations, proven management success for major franchised hotel operations, professional receivership and OREO management services, specialised food & beverage management strategies, and guidance regarding sophisticated EB-5 programmes. They also work with ownership groups that fund lodging operations.
Information on Stayntouch
Stayntouch is a company that combines innovation with hospitality through a service that enables hotels to operate efficiently and that empowers guests to choose their own experience. Maintaining an up-to-date property management system (PMS) that is cloud-native, guest-centric, and fully mobile, as well as over 1100 integrations, Stayntouch allows hotels to improve service levels, increase revenues, reduce costs, and ultimately captivate their guests. Stayntouch is a valued partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels.
Source: Stayntouch
